Now viewing: Hidden loss
Which delay, rescue, exception, or missing handoff quietly consumes profitable capacity?
Rework, forgotten quotes, owner rescues, unclear contribution, avoidable trips, or customer trust lost between systems.
A wrong-glass event could include travel, rework, delayed capacity, customer frustration, lost attribution, and owner attention—not only the visible replacement cost.
Trace one real event from first input through time, cost, rework, payment, and the decision that should have prevented it.